As insurers ratchet up utilization management, doctors’ paperwork burden increases and patients must jump through endless administrative hoops to access care.

Health insurance companies excel at devising new ways to reduce their losses, but it is doctors and patients who pay the price for their utilization management strategies. Doctors now spend more time filling out forms than caring for patients. Patients jump through endless administrative hoops to access care. Both have run out of patience and are demanding a return to a healthcare system where doctors, in partnership with their patients, drive patient care decisions.

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